Lo Duca Pizza

I am only reviewing pizza joints this week. I go to Lo Duca's fairly frequently since I work in the area. Average food. Nothing special. I went in this week during the lunch time rush. It was very crowded. I waited a few minutes to order and when I went to order I asked for a calzone. The guy at the counter let out a laugh..I'm not sure whats so funny about a calzone but ok. In the past, I was always told that it would take 15 minutes. Time and went on and on. About 20 minutes passed and the lunch time rush was over. I was the only one left waiting for my order. The guy asked what I was waiting for. I said a calzone. He laughed and said oh yea! At that point I knew that a mess had occurred.

They forgot my order. I assumed this. The employee said nothing. Just walked over to the dough and started making my order. At that point I debated just walking out but my lunch break was almost over and by the time I drove someplace else I would have no time to eat. Ugh

I waited 15 more minutes and the woman behind the counter mumbled that a calzone order was ready. Ugh. I walked over waiting for her to explain, apologize, or acknowledge what had happened. She just told me my total and waited for payment. Ugh.

Terrible customer service. Obviously I will not be coming back to Lo Duca ever. They lack human decency and do not appreciate their customers. Since I waited so long, I had time to observe their methods. There are 2 people behind the counter so you would think that 1 is on the register and the other is preparing the food. Wrong. They both alternate between operating the register, touching people's cash and credit cards with their bare hands and then touching everyone's food. Nasty.